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WANT LIMO – Terms and Conditions for Limousine and Transportation Services

Welcome to WANT LIMO. These Terms and Conditions govern the use of our website and all transportation services provided by WANT LIMO. By booking or using our limousine or transportation services, you agree to comply with the terms outlined below.

WANT LIMO provides luxury transportation services including limousine service, airport transportation, corporate transportation, wedding transportation, and party bus services throughout Orange County and surrounding areas.

Reservation and Booking Policy

All limousine and transportation services must be reserved in advance through our website, by phone, or through an authorized WANT LIMO representative.

To secure a reservation, clients must provide:

  • Full name
  • Contact information
  • Pickup and drop-off locations
  • Reservation time and date
  • Passenger count
  • Payment information

WANT LIMO reserves the right to refuse service or cancel reservations if required information is not provided or if the reservation violates company policies.

Payment Terms

A valid credit or debit card is required to secure all limousine reservations.

Payment may be processed through:

  • Credit or debit card
  • Cash payments
  • Zelle, Venmo, or Cash App
  • Approved vouchers or promotions

Clients authorize WANT LIMO to charge the card on file for:

  • Reservation balances
  • Overtime charges
  • Additional stops or service extensions
  • Parking fees or tolls
  • Cleaning or damage fees
  • Special service requests

Credit card payments may include a 4% convenience fee applied to the total transaction.

Cancellation and Refund Policy

Cancellation policies for limousine reservations are as follows:

  • Deposits are non-refundable. Cancellations more than 10 days before pickup are not responsible remaining balance.
  • Cancellations made within 10 days of the reservation are subject to a 50% cancellation charge on remaining balance..
  • Cancellations made within 72 hours of pickup are subject to 100% of the reservation balance.

Completed transportation services are non-refundable.

Reservation Schedule and Overtime Charges

Transportation service begins at the scheduled pickup time and ends at the scheduled drop-off time.

A 10-minute grace period is provided at the end of the reservation. After the grace period, additional time will be billed according to the overtime rate (hourly rate plus 50%) of the reserved vehicle in 30 min blocks. 

Overtime requests are subject to vehicle availability and cannot be guaranteed.

Airport Transportation Services

WANT LIMO provides professional airport transportation services to and from major airports including John Wayne Airport (SNA), Los Angeles International Airport (LAX), Burbank Airport (BUR), San Diego Airport (SAN) and Long Beach Airport (LGB).

For airport reservations, clients must provide:

  • Airline name
  • Flight number
  • Terminal information
  • Passenger count
  • Estimated arrival or departure time

While WANT LIMO may monitor flight schedules, clients remain responsible for notifying the company of flight delays or cancellations.

Airport pickups are typically provided curbside unless otherwise arranged.

Airport Pickup Wait Time Policy

For airport pickup reservations, WANT LIMO monitors flight arrival times when a valid flight number is provided.

WANT LIMO provides a complimentary wait time of up to 60 minutes after the confirmed flight landing time for domestic flights to allow passengers time to deplane, collect luggage, and proceed to the pickup area.

If the Client or passengers require additional time beyond the complimentary 60-minute waiting period, additional wait time will be billed in increments based on the vehicle’s hourly rate.

If the passenger has not contacted the driver or WANT LIMO within the 60-minute complimentary wait period, the reservation may be considered a no-show, and the full reservation amount may be charged.

Clients are responsible for notifying WANT LIMO of:

  • flight delays
  • flight cancellations
  • schedule changes

If a flight delay exceeds 60 minutes, additional wait time charges may apply beginning at the 60-minute mark after the updated landing time. 

Passenger Conduct and Safety Policies

All passengers must follow applicable federal, state, and local laws while using WANT LIMO transportation services.

Passengers must:

  • Remain seated while the vehicle is in motion
  • Follow seatbelt requirements
  • Not exceed vehicle passenger capacity
  • Follow instructions provided by the driver

WANT LIMO drivers reserve the right to terminate service if passenger behavior endangers safety or violates company policies.

No refunds will be issued for rides terminated due to passenger misconduct.

Alcohol, Smoking, and Illegal Substances

WANT LIMO strictly enforces all state and federal laws regarding alcohol and illegal substances.

  • Alcohol consumption by minors is strictly prohibited.
  • Illegal drugs or contraband are not permitted in any vehicle.
  • Smoking is prohibited in all vehicles, including cigarettes, cigars, vapes, and marijuana.

Violation of these policies may result in immediate termination of service and additional cleaning or damage charges.

Vehicle Damage and Cleaning Policy

Clients are responsible for any damages caused by themselves or their passengers during transportation services.

Examples of damages include:

  • Upholstery stains
  • Spills or excessive mess
  • Burns or cuts to interior materials
  • Broken vehicle equipment
  • Vomiting or bodily fluids

Cleaning fees may be charged up to $250 or more depending on the severity of the damage. Repair costs may also be charged if necessary.

Vehicle Availability and Substitutions

WANT LIMO will make every effort to provide the specific vehicle reserved. However, vehicle substitutions may occur due to mechanical issues, maintenance requirements, or scheduling conflicts.

In such cases, a comparable vehicle may be provided.

Lost and Found Policy

WANT LIMO is not responsible for personal items left inside vehicles.

If lost items are located, they may be held at the WANT LIMO office for retrieval. Clients may request shipping of lost items for a $30 handling fee plus shipping costs.

Pet Policy

Pets may be allowed inside vehicles with prior approval. Clients are responsible for any damages or cleaning required due to pets.

Limitation of Liability

WANT LIMO is not responsible for delays caused by circumstances beyond our control including:

  • Traffic congestion
  • Road closures
  • Construction
  • Weather conditions
  • Mechanical issues
  • Accidents

While we strive to provide reliable luxury transportation services, these conditions may affect travel time.

Governing Law

These Terms and Conditions shall be governed by the laws of the State of California.

Any disputes arising from transportation services or website use shall be resolved through binding arbitration in Orange County, California.

Changes to Terms and Conditions

WANT LIMO reserves the right to update or modify these Terms and Conditions at any time. Updates will be posted on this page.

Contact WANT LIMO

For questions about these Terms and Conditions or transportation services, please contact:

WANT LIMO
Orange County Limousine Service | Los Angeles Limousine Service | Inland Empire Limousine Service
Phone: +1-714-459-2681
Website: https://www.wantlimo.com 

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